All items by us are insured for their full value. If you received a part that is broken or damaged, or if a part was lost in transit, please call our customer service department at 1-86. Please package the parts properly to avoid damage while in transit. If you should need to return an item, please send the parts back to with a copy of your original invoice. We recommend that you insure the item(s) when shipping. You will be responsible for paying return shipping fees. reserves the right to assess a restocking fee of up to 15% on returned parts. There may be a price difference between the incorrect part and the correct part. You can also opt to have us send the correct part for your car if you prefer. Credit will be issued for the purchase price of the item(s) returned. All returns will be inspected prior to credit being issued. Items returned must be accompanied by the original packaging and materials. If you want to return your order because you ordered the wrong part or because the item failed within it's warranty period, you have a couple of options. There is no limit on the number of products eligible for this option. To be eligible for this option, you must be exchanging or repairing the same product that you're returning.
For domestic customers, we will even pay the shipping for you to send the product back, and we'll cover the shipping to get the replacement products back to you. If there is a defect in material or workmanship or we shipped the wrong part, we will exchange the part at no cost to you for up to 90 days. However, in the unlikely event that there's a problem, we offer several solutions. When we both do our parts, we guarantee your 100% satisfaction. If you try and order something that does not fit your chosen vehicle, the website will notify you of this. This way, the website will display only the part's that fit your specific model. If ordering online, please make sure to choose your Year, Make and Model from the vehicle selector. If ordering over the phone, please let your Porsche Parts Specialist know of any modifications to your car that change it from it's stock form. The only way for this satisfaction guarantee to work, however, is if two situations are met:ġ) We must provide you with quality parts that fit your car correctly.Ģ) You must provide accurate Year, Make and Model details when you place your order. It is our main objective to guarantee your 100% satisfaction.
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